University of Connecticut

University Information Technolgy Services

AntiVirus

FAQ's

• What antivirus software does UConn support?

  • UConn supports Symantec AntiVirus for the PC and the Macintosh.

• How do I find out more information on a particular virus?

  • Go to http://www.symantec.com/ for the latest virus threats and clean up tools.

• How can I protect my computer from viruses?

  • For additional Tips & Guidelines regarding managing your Symantec AntiVirus click here.

  Is there a cost associated with Symantec AntiVirus?

  • Symantec AntiVirus is free for UConn computers and faculty and staff can install it on one home machine.

• Who can install Symantec AntiVirus software?

  • It is available to UConn students, faculty and staff for University owned and personal home computers. It is important to note that our contract with Symantec states that home use is limited to one install of the antivirus software.

• Can I install Symantec AntiVirus on my home PC/Macintosh?

  • Yes, but home users are only allowed to install Symantec AntiVirus on one computer.

• Does Symantec AntiVirus scan for spyware? How do I enable it?

  • Yes, version 10.1.0 for Windows will automatically have that feature enabled. The Macintosh version does not have this feature.

• How do I install Symantec AntiVirus on my PC or Macintosh?

  • Detailed instructions for all PC and Macintosh versions of Symantec AntiVirus can be found on the main Symantec AntiVirus web page:

  http://antivirus.uconn.edu/

• Do you have software available for Servers?

  • The University provides the original software as provided by Symantec for Server Administrators that wish to provide antivirus software on their networks in a managed setup. Go to: http://antivirus.uconn.edu/serversolutions.html for detailed information.

• How do I find out information on whether a virus is real or a hoax?

  • The Symantec website will have information on valid viruses. http://www.symantec.com

• How do I remove a virus?

  • The Symantec website will have information on removing viruses. http://www.symantec.com

• Who do I call if I am unable to remove the virus myself?

  • Call the Help Center at 486-HELP or e-mail helpcenter@uconn.edu

Updated: 8/22/2007